Support

Having problems with your order? Questions?

Please contact us.

IF YOU PRE-ORDERED:
• When a concert is released you will receive a new email from our delivery partner SendOwl which includes a link to the concert. If you don't see the email check your junk mail folder.
• If you still haven't received the email, you can also click on the blue "View Your Order" button in your original sales confirmation email from shop@johnmcdermott.com. Then select "Click here to download your digital goods" on the resulting page to get your link to the concert.